Customer Care




 

“I can feel the twinkle of his eye in his handshake.” -Helen Keller (1880-1968)

Let's Shake on it Friends!


Portsmith Co. is built around personal relationships, honesty, warmth, trust, professionalism and your happiness because people are the most important. We value you as a customer and hold you in the highest regard as a friend. In fact here at Portsmith Co. we consider you part of our extended family and know that you are the most important part of our success story, the lifeblood of our business. We couldn’t thrive without you!

For all your support we want to "Thank you" and outwardly show our appreciation and gratitude in the best way we know how, with an unwavering commitment to excellent customer care. With that said a warm gesture is in order to mark this auspicious occasion. In today's digital age, we want to bring back the art of the good ol' fashion handshake. So what better way to signify our dedication to providing you with amazing customer satisfaction then a virtual handshake of solidarity. Symbolic of a hospitable greeting, a handshake also denotes a pact or agreement made between two people, in this case you the customer and the dedicated Portsmith Co. team.

Our Handshake Guarantee

We believe that a handshake is not merely a “How do you do?” but a contract of good faith sealed with a grasp not to be taken lightly. First impressions matter and we want to always put our best hand forward, delighting you with excellence. You can tell a lot about a person from a handshake; a custom traced back centuries. So with a huge smile and a firm handshake we make this pledge to you - to always put you first, because our word is our bond. With an open heart and outstretched hand we promise to provide you with the best customer service possible, striving to always exceed your expectations. We care about you and value your loyal business. If you have any questions or concerns about our products please don’t hesitate to contact our Social Care Team via Facebook or Twitter and we will make sure to respond in a timely fashion.

Customer Service & General Inquiries:
For Returns, Exchanges, Shipping, & Order Status
Twitter.com/PortsmithCo
PortsmithCo@gmail.com

Our mission is to rekindle the spirit of craftsmanship by designing and crafting beautiful, quality and purposeful everyday essentials inspired by the people who use them. Our goal is simple...to make you smile, enrich your life and the world in which we live.


Below is a list of some important information that might help.

Product Availability:

We work with many skilled and talented craftsman, and often our demand exceeds their capacity. Our products often sell out, and when they do a "notify me" badge will appear on the product's page, which we encourage you to sign up. As soon as the product comes back in stock you will receive a one-time email notification. Unfortunately we do not keep waiting lists, or allow pre-orders, and all information you provide will be kept private.

Shipping:
All of our products are handled with care and prepared for shipment using minimal packaging.

We ship orders out within 1-3 days with 90% of orders leaving our doors the same day. In the case that your product is out of stock or back-order we will alert you promptly.

Domestic Shipping:We offer 2 domestic shipping options: Free USPS ground shipping or $5 Fedex delivery. We want to make shipping either free or affordable.. We ship to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.

International Shipping:We offer Fedex and United States Postal Service (USPS), and regularly ship all over the world. Note: packages that ship via USPS First Class will not have tracking information. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact us directly if your destination is not available at checkout.

The Portsmith Co. Return Policy:
If you are not satisfied with your purchase please contact us and we will make it right. Customer service is as much a part of our companies underpinnings as making quality handcrafted good is; we take your satisfaction seriously.


Press inquires:
All press inquiries should be directed to Adam Leidhecker at Adam@Portsmithco.com

 

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